Vet Business University

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Home Veterinary Business Expert Programme

Veterinary Business Expert Programme

  • Veterinary Business Expert Programme Course
    • Managing the business Module
      • The employee journey and selecting the correct people for your team
      • Introduction to bookkeeping – what every business owner needs to know
      • Basic bookkeeping in Veterinary Business
      • Break Even Point
      • Understanding your financials
      • Understanding your Profit and Loss statement
      • Budgets and cashflows
      • Key Performance Indicators and Normal Values
      • Understanding your balance sheet
      • Normalisation – how to compare my business to other businesses
      • How much should clients be spending in your practice?
      • Systemising Strategies
      • Selecting Strategies and their Value
      • How to Measure your Strategies
      • Templated Billing
      • Pet Insurance
      • Understanding Cloud Computing and its use in Veterinary Business
      • Security and User Management
      • Veterinary Business Valuations Lesson
      • Hospitalisation fees
      • Setting clear objectives for your team – Nancy Slessenger
      • Going into business with someone else
    • Reception Training Module
      • Phone Checklist
      • How to win new clients with telephone calls
    • Marketing and client numbers Module
      • Transactions Per Vet and Active Clients
      • Active clients and active patients. What’s the difference and how to measure them
      • Client attrition and client re-activation
      • Customer Experience
      • Client Loyalty
      • What does marketing mean to a business
      • Pricing Psychology
      • Setting prices strategically in a veterinary practice
      • Lifetime client value and lifetime client profit
    • Consulting Module
      • Consultations and Repeat Consultations
      • Repeat Consultations – a real vet tells you how to improve revisits
      • Improving the Number of Consults – Video
      • Improving the Number of Repeat Consults – Video
      • Consulting room technique and customer experience – Alison Lambert
    • Dentistry Module
      • Dentistry – how to increase pet owner compliance
    • Laboratory Testing Module
      • Cytology – how to successfully implement a cytology programme to increase profits
      • Blood Testing
    • Radiography Module
      • Radiography – how to implement profitable radiography systems
      • Improving the number of xrays in your clinic
    • Vaccinations and reminders Module
      • Reminder Systems and Reminder Management
      • Improving the number of vaccinations in your clinic
      • Heartworm prevention
    • Desexing Module
    • Final Tests
      • TEST for Practice Managers
      • TEST for Receptionists

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