Veterinary Business Expert Programme - Vet Business University

Veterinary Business Expert Programme Course
- Managing the business Module
  - The employee journey and selecting the correct people for your team
  - Introduction to bookkeeping – what every business owner needs to know
  - Basic bookkeeping in Veterinary Business
  - Break Even Point
  - Understanding your financials
  - Understanding your Profit and Loss statement
  - Budgets and cashflows
  - Key Performance Indicators and Normal Values
  - Understanding your balance sheet
  - Normalisation – how to compare my business to other businesses
  - How much should clients be spending in your practice?
  - Systemising Strategies
  - Selecting Strategies and their Value
  - How to Measure your Strategies
  - Templated Billing
  - Pet Insurance
  - Understanding Cloud Computing and its use in Veterinary Business
  - Security and User Management
  - Veterinary Business Valuations Lesson
  - Hospitalisation fees
  - Setting clear objectives for your team – Nancy Slessenger
  - Going into business with someone else
- Reception Training Module
  - Phone Checklist
  - How to win new clients with telephone calls
- Marketing and client numbers Module
  - Transactions Per Vet and Active Clients
  - Active clients and active patients. What’s the difference and how to measure them
  - Client attrition and client re-activation
  - Customer Experience
  - Client Loyalty
  - What does marketing mean to a business
  - Pricing Psychology
  - Setting prices strategically in a veterinary practice
  - Lifetime client value and lifetime client profit
- Consulting Module
  - Consultations and Repeat Consultations
  - Repeat Consultations – a real vet tells you how to improve revisits
  - Improving the Number of Consults – Video
  - Improving the Number of Repeat Consults – Video
  - Consulting room technique and customer experience – Alison Lambert
- Dentistry Module
  - Dentistry – how to increase pet owner compliance
- Laboratory Testing Module
  - Cytology – how to successfully implement a cytology programme to increase profits
  - Blood Testing
- Radiography Module
  - Radiography – how to implement profitable radiography systems
  - Improving the number of xrays in your clinic
- Vaccinations and reminders Module
  - Reminder Systems and Reminder Management
  - Improving the number of vaccinations in your clinic
  - Heartworm prevention
- Desexing Module
- Final Tests
  - TEST for Practice Managers
  - TEST for Receptionists