Welcome to the member content library. Access to the various areas of the library is determined by the following criteria:
- Free members have access to only a small part of the content.
- Subscribed members have access to more content.
Free Member content
- Free Member Content Course
- Business Improvement Module
- New Business Start Up
- Podcasts
All content
- Veterinary Business Expert Programme Course
- Managing the business Module
- The employee journey and selecting the correct people for your team
- Introduction to bookkeeping – what every business owner needs to know
- Basic bookkeeping in Veterinary Business
- Break Even Point
- Understanding your financials
- Understanding your Profit and Loss statement
- Budgets and cashflows
- Key Performance Indicators and Normal Values
- Understanding your balance sheet
- Normalisation – how to compare my business to other businesses
- How much should clients be spending in your practice?
- Systemising Strategies
- Selecting Strategies and their Value
- How to Measure your Strategies
- Templated Billing
- Pet Insurance
- Understanding Cloud Computing and its use in Veterinary Business
- Security and User Management
- Veterinary Business Valuations Lesson
- Hospitalisation fees
- Setting clear objectives for your team – Nancy Slessenger
- Going into business with someone else
- Reception Training Module
- Phone Checklist
- How to win new clients with telephone calls
- Marketing and client numbers Module
- Transactions Per Vet and Active Clients
- Active clients and active patients. What’s the difference and how to measure them
- Client attrition and client re-activation
- Customer Experience
- Client Loyalty
- What does marketing mean to a business
- Pricing Psychology
- Setting prices strategically in a veterinary practice
- Lifetime client value and lifetime client profit
- Consulting Module
- Consultations and Repeat Consultations
- Repeat Consultations – a real vet tells you how to improve revisits
- Improving the Number of Consults – Video
- Improving the Number of Repeat Consults – Video
- Consulting room technique and customer experience – Alison Lambert
- Dentistry Module
- Dentistry – how to increase pet owner compliance
- Laboratory Testing Module
- Cytology – how to successfully implement a cytology programme to increase profits
- Blood Testing
- Radiography Module
- Radiography – how to implement profitable radiography systems
- Improving the number of xrays in your clinic
- Vaccinations and reminders Module
- Reminder Systems and Reminder Management
- Improving the number of vaccinations in your clinic
- Heartworm prevention
- Desexing Module
- Final Tests
- TEST for Practice Managers
- TEST for Receptionists
- Managing the business Module